OFFICE PERSONNEL BEHAVIORS

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Learning Outcomes

Defines the concept of office
Defines the concept of office
Explains the component of offices
Explains the types of offices
Gives examples of different office types
Explains the office system
Defines the office system
Lists the components of the office system
Explains the functions of the components of the office system
Explains task distribution in offices:
Lists the tasks performed in offices
Explains the duties of sub-units within offices
Explains office employees
Lists office employees
Explains the duties and responsibilities of office employees
Explains the general characteristics of office employees
Explains the personal and professional qualities required of office employees
Explains the technical and computer skills required of office employees
Explains the work discipline and professionalism-related competencies required of office employees
Explains the ethical princeples that office employees must follow
Defines the concept of ethics
Explains the ethical princeples that office employees must follow
Explains the negative behaviors that office employees should avoid
Explains motivation in the office environment
Defines the concept of motivation
Lists the factors affecting motivation in the office environment
Explains methods to increase employee motivation
Explains stress management in the office environment
Defines the concept of stress
Explains the sources of stress in the office environment
Explains the effects of stress on employee performance
Explains methods of coping with stress
Explains effective communication in the office environment:
Defines the concept of communication
Lists the rules of effective communication in the office environment
Explains how to deal with difficult people in the office environment
Defines the concept of problematic behavior
Identifies types of difficult people encountered in the office environment
Explains methods of communicating with difficult individuals
Explains conflict resolution strategies
Explains image and professionalism in office employees
Defines the concepts of image and professionalism
Explains the rules regarding the appearance of office employees
Lists the principles of professional behavior
Explains behaviors that build trust and respect in the workplace
Gives examples of appropriate and inappropriate professional behaviors